Recently, an ali aliexpress seller posted a private message to her from a Ukrainian beauty on sina weibo. She said that she had learned about the shortage of surgical masks in China on the news. The consumer's message made the business very moved. The merchant is a post-90s girl named hua yuye, who runs a women's shoe shop. Hua yuye, contacted by China trade news, said, "the delivery from Ukraine to China may take one to two months by ordinary express. Considering the long logistics time, she did not accept her mask."

Hoau Ye says, "the outbreak of the electricity business, slightly before orders dropped so much that order back in recent days, and at present, the logistics has returned to normal, to foreign shipping channel unobstructed, also did not encounter from foreign governments policy restriction, but now the main difficulty is that there is a lot of our suppliers not to return to work."

"We try to find customers, and when customers have concerns, we try to explain that the package is safe." As for daily life, hua yu ye said, "usually it is two points and one line of work and life between home and warehouse. We packed the parcel and left it at the door. The Courier had already taken the goods away before we arrived in the morning, and we rarely saw him."

SOPHITINA Official Store is a Chinese seller of shoes on aliexpress platform. During the outbreak, the flow and orders of the Store did not decrease. Overseas customers believe that Chinese merchants will survive the outbreak safely. "I read the news every day about the outbreak in China. I am worried about you. I hope and believe you will be all right. The most important thing is not to panic and take care of your health. Of course I will keep waiting for the order as long as possible. Take care of yourself!"

"Sales have not been affected by the outbreak," said liu cheng, head of the Official Store in SOPHITINA. On the one hand, overseas consumers really like Chinese goods very much. From the order quantity and communication, it can be seen that the customer stickiness is very strong. On the other hand, aliexpress has provided Chinese merchants with good information about the positive epidemic, which not only brings confidence to Chinese merchants, but also makes overseas consumers feel at ease."

"Our target customers are mainly from russian-speaking countries such as belarus. The logistics of our company will return to normal around February 20th. But some countries like Italy have imposed restrictions on our entry." Liu Cheng told the China trade news reporter, foreign to the actual circumstances of the outbreak of misunderstandings, ali had been speed to sell through platform of some guidelines, we communicate with the customer and found they had learned a lot of objective conditions via the Internet, it is easy to clear up "as the delivery time, I will communicate with the customer as much as possible, persuade them to wait for a period of time."

Liu cheng admitted that suppliers and upstream raw material manufacturers have not returned to work, indeed to the impact of enterprise procurement. But he is optimistic about the situation after the outbreak. "the next step is to expand our overseas warehouse and further integrate our domestic supply chain advantages."

Home appliance maker aliexpress China's IBooWu Store kept up its sales growth in February, unaffected by the outbreak. Cheng zhuo, head of IBooWu Store, said she has also received concern and encouragement from overseas consumers about the outbreak in China. For example, a Filipino buyer left a message: please take care of yourself, my friend! We pray for your country and keep everyone safe.

Cheng zhuo told reporters: "many foreign customers may have feelings for aliexpress, although this is the first time they came to my online shop, still have left encouraging comments, we are very moved. During the severe outbreak of the epidemic, we could not deliver the goods. Overseas customers all expressed their understanding. Aliexpress platform also provided us with the policy support for Chinese merchants to delay the delivery. In order to repay the concern of overseas customers, we resumed the logistics work on February 15th through the joint efforts of many parties. Now all the orders placed by overseas customers have been shipped out."

"According to the general rule of aliexpress, orders are higher at the beginning of the year, and our orders are also rising during this period." Cheng zhuo introduced, "during the communication, we found that a small number of customers have misunderstanding about China's epidemic, we made a timely explanation. Aliexpress also gave us some Suggestions on how to respond to customers' questions. But we still have a lot of work to do to calm the customer, and we have also strengthened the disinfection of the warehouse, and sent the pictures to the customer to look at, we hope to try to increase trust and dispel doubts, so that the customer can rest assured."

Similar to other e-commerce businesses, cheng zhuo also agreed with the Courier company on a fixed receiving point, and the staff of the Courier company came to pick up the goods directly, so as to minimize the contact between the two sides. The outbreak also gave her more opportunities to take ali's online learning courses.

How does the platform view these cross-border e-commerce businesses and moving messages? Ali speed sell tong has told reporters that the new crown after pneumonia outbreak, and other cross-border electric business platform, speed sell tong encountered some overseas consumers to virus panic, but more consumers expressed their concern for Chinese businesses, and love and trust on Chinese goods, speed sell tong after the outbreak of an epidemic in the first place to make the corresponding policy adjustment, launched "six big security" policy, universal coverage during the outbreak of store operations, cash flow, flow, logistics, security, and other dimensions, hope that all businesses can keep confidence and force the difficulties together!